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I. By purchasing our services regardless, the method of payment of currency, all customers are subject to the following terms and conditions. By agreeing to these terms, the customer acknowledges and agrees to be bound by the conditions of use as listed below and confirms that the information in the service ticket is accurate.
II. Derived from the fulfillment of our service, Ofir Tours S.A. de C.V. (Flexshuttle - “the company”) agrees to refund the full fare as originally paid for the return trip if the services are not provided in time, place and form as stated on the ticket provided by the company
III. In case of circumstances beyond company’s liability, as heavy traffic, severe weather, or closure of roads, the customer agrees to Walt a maximum waiting of 20 minutes after the pick up time set on the ticket. Once the waiting time has elapsed, the customer can claim for a non-provided service.
IV. Taken trip is non-refundable
V. The person whose name is stated on the ticket is the only one allowed to request any information, clarification and reimbursement.
VI. For any question, information or clarification about the service agreed, the customer must provide the original ticket without alterations or marks and with the ticket number clearly legible.
VII. All our services include complimentary waiting time of 15 minutes at the destination stated on the ticket. Once the waiting time has elapsed, the driver will leave the place of pick-up. Under this conditions the clauses of refund will have no effect.
VIII.For any pick-up service at a hotel, the customer shall first complete their check out and be ready at the lobby at the schedules pick up time.
IX. For any pick-up at the customer’s must provide the exact address where the pick-up will take place. The customer shall confirm the pick-up time, date and address at least 24 hours before the service. If no confirmation is made within this period, the service will be considered as a Type C cancellation without any responsibility of the company.
X. In case of cancellations:
Type A: cancellation request made within more than 36 hours to prior pick-up time as stated on the ticket will be refunded without cancellation fees.
Type B: cancellation request made within 24 to 36 hours prior to pick-up Time as stated on the ticket is subject to a 20% penalization on the total amount paid of the service.
Type C: Non-refundable cancellation: cancellation within 24 hours or less prior to pick-up time as stated on the ticket is nonrefundable. The company accept no responsibility in this regard.
XIII. Any clarification, claim or request for reimbursed related to payments made with credit, debit card or cash, must be request exclusively at facturacioncun@flexshuttlecab.com all requests will be processed during working hours (Monday to Friday, from 9 am to 4pm). After this schedule they will be processed in the next working day.
XIV. To request refund of any from of payments, amount or destination, the customer must present their ID via email.
XV. All card or cash reimbursement authorization star with the customer email request. The customer must print. Sign and send scanned be letter of authorization of reimbursement with his/her ID picture. The via bank transfer could be effective at least 4 weeks after the attachment and send of the documentation.
XVI. To request an invoice for the purchase. The customer must send e-mail within the next 3 days to facturacioncun@flexshuttlecab.com including following ticket number, federal taxpayer identification number, full name of the natural or legal person, place and date of the issue, whole amount in the ticket, currency, method of payment, invoice address (city, state, country and zip code), telephone number contact. Invoices will be send within the next 2 working day to the customers e-mail address.
XVII. The company reserves the right (and delegates to its derivers and appointed agents the right) to refuse to carry or refund any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle, other passenger(s) or staff as well as the working tools. In view of the above, and in accordance with the Article 58, paragraph 2 of the Mexican Federal consumer protection law.
All itinerary changes must be notified 24 hours in advance and are subject to availability
